COVID-19 - We are Still operating 24hrs

Please stay a 2m safe distance from our technicians while we work on your vehicle.

Problems with Contaminated Fuel?

we're nearby - we'll be with you within the hour

fuel support
phone Call us textsms Text us

Leading fuel support across the North East

Qualified Technicians

We'll keep you and your vehicle safe.

24hrs/7days a week CallOut

We'll be with you within 1 hour!

Local Company

We're Always Nearby.

Don’t Start Your Vehicle!

If you think you vehicle has been filled with contaminated fuel then “stop”, 

If you’ve driven your vehicle then don’t panic! 

Call Us on 0333 444 6 247 and we can help. 

Common situations

The main 3 fuses of fuel contamination that we come across is:

People using plastic drums of fuel, which has been stored in a garage/shed or getting from a friend or relative which may have gathered condensation within the plastic tank causing diesel bug (water in fuel) 

Genuine mistake is that a fuel tank has been filled with AdBlue instead of Diesel because customers have took both caps off and just end up mixing the 2 up. 

A Fuel Station has had contamination issues.

Normally it is not covered by Insurance, Breakdown or Dealerships but its best to call them to make sure what they have in place. If they do not cover this but are able to assist then you may need to cover the costs of the repair yourself.  

Fuel contamination repair

Fuel Support offer a Fuel Contamination Repair Service on your vehicle, on the spot. Our Specialist Contamination Vehicles will see that the vehicles engine is fully drained, the fuel tank/s are fully drained along with the fuel lines and all fuel components. We then flush through the system with a cleaning product and force air through the system (where we can) to dry out the product/additive. We then replenish the fuel system and provide adequate amount of fuel to get your vehicle to the fuel station along with a cleaner to help with any residue. We then provide you with a report of our findings i.e. Water in Fuel. 

Contaminated Fuel Stations

We have attended many vehicles where the Fuel Stations Fuel may have become contaminated through whatever reason whether its a split in the underground tank or bad fuel.
You will then need to contact the Fuel Station as quickly as possible to explain the issue and what you would like done to resolve this.
They may ask to inspect the vehicle or offer their own services they have in place and if so you should allow this.
Remember:

– To keep their fuel receipts as proof that they/you have purchased contaminated petrol/diesel.

– If the car starts to run roughly or misfire, drivers should contact us on 0333 444 6 247 for advice, their car dealer or manufacturer for advice.

– If you car has broken down Call Us and we can give you straight honest advice.

– We may be able to take a sample of the petrol to keep as evidence.

– You may be advised not to drive the car, if so, do not.

You should know

Petrol pumps are checked for accuracy when they are installed and serviced.

Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards if you feel as if you are not being treated correctly or need answers and your not getting them. 

If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via Trading Standards. 

Fuel Support – 0333 444 6 247

north east location_on

we cover:

  • Durham
  • Newcastle
  • Sunderland
  • Gateshead
  • Darlington
  • Middlesbrough
  • Teesside
  • Northumberland
  • Cumbria
  • North Yorkshire

call us today

0333 444 6247

reviews

Citroen C1

DAM, I put the wrong fuel in my petrol car, i put diesel in. Someone told me to top it up and mix the wrong fuel with fresh fuel so i listened to him. I suddenly broke down on the A69 in Northumberland. I was waiting 30 mins and a technician from this company turned up, towed me to a safe location and fixed my car. He provided some fuel and i went home. All happened within 60 mins.

star star star star

Harry Walker

Northumberland

Toyota Prius

Filled up with the wrong fuel in Sunderland. Esso gave me your contact details and i called. Very polite male answered the phone and assured me i'd have someone with me in 40 minutes. I then received a call from Ryan who said he was 30 mins away. He attended, very polite young lad who explained what he was going to do. He provided me fuel and i drove back to the pump and filled up with correct fuel. 5 STAR SERVICE.

star star star star star

Josh Young

Esso Sunderland

Mercedes E Class

well done everyone involved, still very annoyed i filled up with the wrong fuel but you guys (Pete) got me away safely.

star star star star star

George Flexington

Darlington

call back request

request a call back - 24/7