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Operating from our Head Office in Meadowfield, County Durham in the North East …. Fuel Support offer a professional mobile fuel drain service for those who have accidentally filled up with the wrong fuel across the North East and Cumbria. We are part of a National Fuel Drain Network of experts covering the UK and Fuel Support operate in and around the North East as well as covering Cumbria. We operate a 24hrs fuel drain service and our local technicians operate 7 Days a week. We offer a rapid response service (most callouts are within 45 mins). Need a fuel evacuation and drain service throughout the North East and Cumbria, with vehicles on standby strategically across the North East and Cumbria, meaning we can send out a Local Fully Certified IMI/City and Guilds Vehicle Technician to assist you wherever you happen to be in the North East or Cumbria in the quickest time possible. Our technicians carry SPA Misfuel Passports along with their personal certification from The Institute of the Motor Industry (IMI) or City and Guilds Certification.
The Company is Fully insured with PETROCHEM Insurance, this means the insurance suits our industry (we do not hold traders insurance like many non-certified operators do).
We are PAS43/ISO9001 Accredited.
We are registered with Environment Agency as Waste Carriers (High Tier).
We are Members or the RFRS (Roadside Fuel Recovery Standard). This is a minimum standard needed to operate safely and legally within the Fuel Drain Industry so if you need to clarification you are using someone safe please visit RFRS.org.uk and type in our company name.
Our waste fuel is stored legally using UK Operators storage facilities.
We repair the Vehicle by the roadside or on the Forecourt saving time, money and inconvenience of being recovered away and waiting around at a garage.
Our Local Fully Certified Fuel Drain Technicians are certified to the highest of standards carrying SPA Misfuel Safety Passports, ADR Awareness Certificates, Certified Vehicle Technicians IMI or City and Guilds Vehicle Technicians wearing Anti Static and Flame Resistant PPE including Anti Static Workwear boots/workwear trainers. The Fuel Technicians are accompanied by state of the art, certified fuel drain equipment of the highest standard supplied and fitted by FST Engineering, which is fully signed off and certified to work in hazardous locations when removing the wrong fuel from a vehicle.
We are also “RFRS Approved“. The RFRS is a minimum standard set within the industry to adhere to. Unfortunately, there are many non-certified Fuel Drain Operators operating across the UK that do not carry the correct paperwork, insurance, certification, accreditation or safe working equipment which could be a danger to yourself and others around you. The RFRS was created in 2016 by a group of Misfuel Businesses such as The AA Fuel Assist, The RAC Fuel Patrol, Forecourt Assist North East, Auto Fuel Fix, SpeedStart, Fuel Drain and many more who were keen to improve safety standards within their industry. They sought advice and guidance from Local Authorities, HSE, Environment Agency, tank manufacturers & other similar businesses.
A Not-for-profit organisation was set up, led by two Independent Directors Ray Blake and Rachel Hallam to ensure that the representatives of the working party were fairly led. Experts from several fields supported the working party & a standard has now been developed with training available via the SPA Passport Scheme.
Following the launch of the Roadside Fuel Recovery Standard at the Tow Show in 2017, work began on implementing an online membership.
RFRS have been actively promoting the benefits of the membership scheme to those that operate petrol filling stations and to those who enforce the legislation. We want to ensure that everyone understands the implications and safety requirements necessary to remediate a mis-fuel on a petrol forecourt.
The RFRS recently added a “Vehicle Registration Checker” on their website so that Forecourts, Customers and Contractors could be assured that when a vehicle pulls up to remove the wrong fuel from a customers vehicle then you are receiving the service from a fully accredited fuel drain operator. Please See : www.rfrs.org.uk/regcheck
If you accidentally filled up your car, van, bike, motorhome or truck with the wrong fuel and find yourself requiring an fuel drain service throughout the North East or Cumbria, call Fuel Support immediately on 0333 444 6 247, where we’ll ask for the following information to help us get to you in the quickest time possible:
The misfuel technician attending will call to let you know how long a wait you can expect depending upon the current traffic and road conditions. If you’re on a fuel station forecourt, when we attend we will have to carry out our risk assessments and relevant paperwork which will allow us to safely remove fuel from your vehicle in a hazardous location.
If you’re by the roadside a similar process is taken to ensure the safety of our technicians. We will then remove the fuel from your vehicle, flush your vehicle’s fuel supply and provide an adequate amount of fuel for you to get back to the fuel station. We will not leave till your vehicle is operating how it should be. You are then ready to continue on with your journey within the hour. The number of motorists who fill up with the wrong fuel in their vehicles is growing year on year, it’s very common and happens several times a minute all over the UK. Our mobile, rapid response fuel drain vehicles are all fully equipped with the best equipment available to carry out drains of both petrol and diesel.
Fuel Support operate across the North East and Cumbria but we are just a small part of our UK Network.
We are very proud to announce we are part of a UK Network of Fuel Drain operators. Each Local Misfuel Operator across the UK owns their own business but together we are one of the strongest and largest Networks to operate 24hrs 7 days a week. We are not a franchise, nor are we owned by single director but we are local businesses supporting our local customers….So no matter where you are across the UK we can assist.
Equipment Is fully ATEX Certified and has been signed off as a whole unit to work in a zone 1 area on a forecourt.
We have a DGSA (Dangerous Goods Safety Adviser) to advise us of new changes within the Industry.
We are PAS43/ISO9001 Accredited allowing us to work safely on the Roadside.
RFRS (Roadside Fuel Recovery Standard) Approved.
We are Members of the RFRS.org.uk – a minimum standard set within the Fuel Draining Industry.
call us today0333 444 6247
DAM, I put the wrong fuel in my petrol car, i put diesel in. Someone told me to top it up and mix the wrong fuel with fresh fuel so i listened to him. I suddenly broke down on the A69 in Northumberland. I was waiting 30 mins and a technician from this company turned up, towed me to a safe location and fixed my car. He provided some fuel and i went home. All happened within 60 mins.
Filled up with the wrong fuel in Sunderland. Esso gave me your contact details and i called. Very polite male answered the phone and assured me i'd have someone with me in 40 minutes. I then received a call from Ryan who said he was 30 mins away. He attended, very polite young lad who explained what he was going to do. He provided me fuel and i drove back to the pump and filled up with correct fuel. 5 STAR SERVICE.
Mercedes E Class
well done everyone involved, still very annoyed i filled up with the wrong fuel but you guys (Pete) got me away safely.
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